Frequently Asked Questions (FAQ)
Here you will find quick answers to our most common questions regarding orders, shipping, returns, and perfume products.
ORDERS & PAYMENTS
Q: How do I know my order has been placed?
A: Once you complete checkout, you will automatically receive an order confirmation email containing your order details and invoice.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly (1–2 business days). If you need to make changes or cancel an order, please email info@nordicfindsvibe.se as soon as possible with your order number. Once an order has been dispatched, it cannot be canceled, but you can return it upon arrival following our return policy.
SHIPPING & DELIVERY
Q: Where do you ship to?
A: We currently ship exclusively to addresses within Sweden.
Q: How much does shipping cost?
A: We offer a flat shipping rate of 49 SEK on standard orders across Sweden. Orders with a total cart value over 399 SEK qualify for FREE shipping.
Q: How long does delivery take?
A: Orders are processed in 1–2 business days. Transit time across Sweden is typically 1–4 business days via PostNord, DHL, or DB Schenker.
Q: How do I track my parcel?
A: As soon as your order is packed and handed to the carrier, you will receive a tracking link via email to follow your package in real-time.
Q: What happens if I don’t pick up my package from the agent (ombud)?
A: Unclaimed packages returned to us after failing pickup at a parcel agent are subject to a 200 SEK fee to cover direct return shipping and handling costs.
RETURNS & REFUNDS
Q: What is your return policy?
A: In accordance with Swedish law (Distansavtalslagen), we offer a 14-day right of withdrawal (ångerrätt). Items must be unused, in original condition, with tags intact and in original packaging.
Q: Can I return opened perfume or beauty products?
A: No. For hygiene and safety reasons under EU regulation, perfumes and cosmetics can ONLY be returned if the original plastic seal or cellophane wrapping is completely intact and unbroken. Once the seal is opened, returns cannot be accepted.
Q: How do I initiate a return?
A: Contact us at info@nordicfindsvibe.se first. Unauthorized returns sent back without prior notice will not be accepted. Once authorized, send the package to:
Nordic Finds
Receiver: Shymon Uzzman
Ramels väg 73, lgh 1702
213 69 Malmö, Sweden
Q: What should I do if my item arrives damaged?
A: Please take clear photos of the damaged item and packaging immediately and send them to info@nordicfindsvibe.se with your order number so we can inspect and replace or refund it right away.