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Overview
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return in accordance with EU and Swedish consumer legislation (Distansavtalslagen).
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with original tags intact, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
- Contact us first at info@nordicfinds.se to request a return.
- Once your return is authorized, send the package to the following address:
Nordiska fynd
Receiver: Shymon Uzzman
Ramels väg 73, lgh 1702
213 69 Malmö, Sweden
Contact Phone: +46 736 729 299
- If your return request is accepted, we will provide you with instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted. Unless an item is defective or wrongly sent, the customer is responsible for return shipping costs.
European Union 14-Day Right of Withdrawal (Ångerrätt)
If merchandise is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason and without justification. As stated above, returned items must remain in their original condition (unopened, unused, sealed, and in original packaging).
Exceptions & Non-Returnable Items
Certain types of items cannot be returned due to health protection, hygiene, or safety reasons under EU regulation:
- Personal Care & Fragrance Products (Perfumes): For hygiene and health safety reasons, perfumes, cosmetics, and beauty products can only be returned if the original plastic seal, cellophane wrapping, or safety tag is completely intact and unbroken. Once the factory seal is broken or opened, the right of withdrawal is forfeited.
- Custom & Personalized Products: We cannot accept returns for special orders or customized items.
- Hazardous Materials: Flammable liquids or hazardous materials cannot be returned via standard postal returns. Contact us if you have questions regarding specific item restrictions.
- Gift Cards: Gift cards are strictly non-refundable.
Damages and Issues
Please inspect your order immediately upon reception. If the item is defective, damaged in transit, or if you receive the wrong item, contact us right away at info@nordicfindsvibe.se with your order number and photos of the issue so we can evaluate it and make it right immediately.
Exchanges
The fastest way to exchange an item is to submit a return request for the item you have. Once your return is accepted, place a separate order for the new item on our website.
Refunds
We will notify you once we have received and inspected your return, confirming whether the refund has been approved.
If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that payment providers and banks may take additional time to process and post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at info@nordicfindsvibe.se.